How long does delivery take?
For Priced Accessories & Products: Usually 1-2 weeks. If you would like tracking information, please send us an email with your name and order number.
Free Giveaway Products: Due to the extreme high demand for these products, shipping them can take us up to 30-45 days in some cases. If your order is one of those that takes a while, please remain patient. We can almost guarantee that it will arrive within that timeframe.
If it has taken more than 45 days, please contact us by using the chat feature on the bottom left of our website, the contact us page or send us an email directly at firstname.lastname@example.org and we will make sure to re-ship you a replacement.
Most orders are processed within 1-2 business days.
If your order hasn’t arrived in the estimated delivery times, please contact us by filling the contact us form HERE
If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Oh no, I messed up my shipping address or size etc. Can I change it?
If this happens to you, just contact us as soon as you can and we will try to make adjustments to your order. However, we can't make any promises. All of our orders are on demand so we usually start immediately after you order. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use. Just contact us and we'll see what we can do for you!
Why Can't I Find Any Awareness Products For My Disease?
Please note that we are constantly working on adding products to increase overall awareness. However, sometimes we miss out on the less popular diseases due to the overwhelming demand for the larger known ones. If you have a suggestion or a feeling we are missing something, please use the contact us page and send us your suggestion.